Ordering & Payment

REGISTRATION

You must be registered to order with Genus Performance Gardenwear.  If you have previously registered and forgotten your password click here.

SECURE PAYMENT PROCESSING

All payments made on the genus.gs website are encrypted using secure technology and your card details are not retained or visible to employees of Cotswold Gardening Limited.

PAYMENT TYPES

Genus accepts the following payment cards and Paypal:

  • Visa
  • Mastercard
  • Visa Debit
  • Mastercard Debit
  • Maestro
  • Paypal

PROMOTIONAL CODES AND GIFT VOUCHERS

If you are using a promotional code or gift voucher, please enter it in the promotional code box on the checkout page.  The discount will be calculated automatically.

SPECIAL OFFERS AND DEALS

From time to time we will make available special offers or deals, discounts or bundled products.  Unless expressly stated, no two offers can be combined in one purchase.

If a product is given free along with a specified purchase and the paid-for product is returned for refund, unless the free product is also returned, the list price of the free product will be deducted from the refunded price of the paid-for product.

If a product is given free on the basis of a qualifying level of expenditure and the paid-for product is returned for refund bringing the total spend to below the qualifying level for the free product, then if the free product is not also returned, the list price of the free product will be deducted from the refunded price of the paid-for product.

ERROR AND OMISSIONS

In the case of errors or omissions on the website Genus reserve the right to refund your order prior to the goods being despatched.

Genus reserve the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be notified and reimbursed for the full cost of the order.

Every care has been taken to ensure that the descriptions and specifications of Genus products are correct. The colours shown on the website are a close representation, but slight variations in the actual product colours may occur due to different screen resolutions and browsers.

ORDER CONFIRMATION

You will receive an email to confirm successful payment.  If you have a problem processing your payment online or are not certain if your payment was successful please call Genus on +44 (0)203 617 1166 or email info@genus.gs.

PRICES

Prices are quoted in UK £ sterling.  Local import duties may be payable by the recipient on receipt of the order.

AMENDING OR CANCELLING AN ORDER

If you would like to amend your order, please call Genus on +44 (0)203 617 1166 or email info@genus.gs.  Please note that once an order has been processed, Genus are unable to cancel or amend it.