Shipping & Delivery

UK Orders 

Value of Order Service Cost Delivery time
£0-£99.99 Royal Mail Tracked 48 £5.50 3-4 days
£100+ Royal Mail Tracked 48 Free 3-4 days
Any
Next Working Day Mon-Thurs order before 3pm
£7.50 Tuesday-Friday

International Orders 

Destination Cost Delivery time
Europe  £12.00
3-6 days
US and Canada
£20.00
4-7 days
Rest of the world £22.00 Up to 8 days


Please note that Genus cannot be held responsible for shipments that take longer than those noted above as actual shipping time is out of our control.

Most courier companies and postal services will try to deliver the package twice if there is nobody in at the time of the first delivery attempt. Genus cannot be held responsible for any non-delivery of orders due to failed delivery attempts and it will be your responsibility to arrange further attempts with the courier service or postal service or collect the package from their local depot.

Countries outside of the UK may be subject to additional duties to be paid.  As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in.  Payment of these is necessary to release your order from customs on arrival.

If you refuse to pay the duties to release your order, the order may subsequently be abandoned by the courier and made non-refundable.  However, Genus Gardenwear will make every effort to ensure the parcel can be shipped back to the warehouse and refunded.  Shipping and handling fees may, in this case, be deducted from the refund.

By law, Genus Gardenwear is required to state the correct amount paid for any outgoing international package.  Any requests to change this information will be denied.