Shipping & Delivery

UK Orders 

Value of Order Service Cost Delivery time
Any value Royal Mail Tracked 48 Free 2 days

International Orders 

Destination Cost Delivery time
Europe  £12.00
3-6 days
US and Canada
4-7 days
Rest of the world £22.00 Up to 8 days

Please note that Genus cannot be held responsible for shipments that take longer than those noted above as actual shipping time is out of our control.

Most courier companies and postal services will try to deliver the package twice if there is nobody in at the time of the first delivery attempt. Genus cannot be held responsible for any non-delivery of orders due to failed delivery attempts and it will be your responsibility to arrange further attempts with the courier service or postal service or collect the package from their local depot.